/* Customer Portal Messaging V1 */
.portal-inbox-grid{display:grid;grid-template-columns:minmax(280px,330px) minmax(0,1fr);gap:16px;margin-bottom:22px}.portal-conversation-sidebar,.portal-chat-panel{min-width:0;overflow:hidden}.portal-conversation-start{padding:16px;border-bottom:1px solid #dfe9e2}.portal-conversation-start h3{margin:0 0 11px;font-size:17px}.portal-conversation-start form{display:flex;gap:8px}.portal-conversation-start .form-select{min-width:0}.portal-conversation-start .btn{flex:0 0 46px}.portal-conversation-list{display:grid;max-height:560px;overflow-y:auto}.portal-conversation-list>a{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center;padding:13px 15px;border-top:1px solid #edf1ee;color:inherit;text-decoration:none}.portal-conversation-list>a:first-child{border-top:0}.portal-conversation-list>a:hover,.portal-conversation-list>a.active{background:#edf8f1}.portal-conversation-avatar{display:grid;place-items:center;flex:0 0 38px;width:38px;height:38px;border-radius:12px;background:#dff4e6;color:#126d40;font-weight:850}.portal-conversation-copy{display:grid;min-width:0}.portal-conversation-copy b,.portal-conversation-copy small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.portal-conversation-copy small{margin-top:3px;color:#6c7b72;font-size:12px}.portal-conversation-list em{display:grid;place-items:center;min-width:23px;height:23px;padding:0 6px;border-radius:999px;background:#147a47;color:#fff;font-size:11px;font-style:normal;font-weight:850}.portal-conversation-empty{padding:30px 16px;color:#738179;text-align:center}.portal-chat-panel{display:flex;min-height:520px;flex-direction:column}.portal-chat-panel>header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 17px;border-bottom:1px solid #dfe9e2}.portal-chat-panel>header>div{display:flex;align-items:center;gap:10px}.portal-chat-panel>header>div>span:last-child{display:grid}.portal-chat-panel>header small{color:#6d7c73;font-size:12px}.portal-chat-stream{display:flex;flex:1;max-height:500px;min-height:330px;flex-direction:column;gap:10px;padding:18px;overflow-y:auto;background:#f6f9f7}.portal-chat-bubble{max-width:min(76%,680px);padding:11px 13px;border:1px solid #d7e4dc;border-radius:15px 15px 15px 4px;background:#fff}.portal-chat-bubble.company{align-self:flex-end;border-color:#b9dbc6;border-radius:15px 15px 4px 15px;background:#e4f5ea}.portal-chat-bubble p{margin:0;color:#223c2c;white-space:pre-wrap;overflow-wrap:anywhere}.portal-chat-bubble small{display:block;margin-top:6px;color:#6d7d73;font-size:10px}.portal-chat-empty,.cp-chat-empty{display:grid;place-items:center;gap:8px;flex:1;min-height:250px;color:#718178;text-align:center}.portal-chat-empty i,.cp-chat-empty i{font-size:28px;color:#238153}.portal-chat-composer,.cp-chat-composer{display:flex;align-items:flex-end;gap:10px;padding:13px;border-top:1px solid #dfe9e2;background:#fff}.portal-chat-composer textarea,.cp-chat-composer textarea{min-width:0;flex:1;padding:11px 13px;border:1px solid #c7d9cd;border-radius:12px;resize:none;outline:none}.portal-chat-composer textarea:focus,.cp-chat-composer textarea:focus{border-color:#3d9767;box-shadow:0 0 0 3px rgba(45,143,91,.12)}.portal-chat-composer .btn{min-height:46px}.portal-requests-heading{margin-top:6px}.cp-chat-shell{width:min(860px,100%);margin:0 auto;display:flex;min-height:560px;flex-direction:column}.cp-chat-stream{display:flex;flex:1;min-height:370px;max-height:620px;flex-direction:column;gap:10px;padding:20px;overflow-y:auto;background:#f6f9f7}.cp-chat-message{max-width:min(78%,620px);padding:12px 14px;border:1px solid #d5e2da;border-radius:16px 16px 16px 5px;background:#fff}.cp-chat-message.customer{align-self:flex-end;border-color:#b8dac5;border-radius:16px 16px 5px 16px;background:#e3f5e9}.cp-chat-message p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.cp-chat-message small{display:block;margin-top:6px;color:#687970;font-size:10px}.cp-chat-composer textarea{min-height:48px}.cp-chat-composer .cp-btn{min-height:48px}
@media(max-width:850px){.portal-inbox-grid{grid-template-columns:1fr}.portal-conversation-list{max-height:270px}.portal-chat-panel{min-height:500px}}

/* Customer-company portal V2.0 */
.portal-chat-header-actions,.portal-request-quick-actions{display:flex;align-items:center;flex-wrap:wrap;gap:7px}.portal-request-controls{display:grid;flex:0 0 min(420px,42%);gap:9px}.portal-request-status-form{display:flex;align-items:center;gap:8px}.portal-request-status-form .form-select{min-width:0;flex:1}.portal-follow-up-chip{display:flex;align-items:center;gap:9px;width:fit-content;max-width:100%;margin-top:10px;padding:8px 10px;border:1px solid #cfe2d5;border-radius:12px;background:#f2f9f4;color:#236a47}.portal-follow-up-chip>span{display:grid;min-width:0}.portal-follow-up-chip small{overflow-wrap:anywhere}.portal-follow-up-chip form{margin-left:auto}.portal-follow-up-details{border:1px solid #d7e4dc;border-radius:12px;background:#fff}.portal-follow-up-details summary{padding:9px 11px;color:#196f45;font-size:13px;font-weight:800;cursor:pointer;list-style:none}.portal-follow-up-details summary::-webkit-details-marker{display:none}.portal-follow-up-details form{display:grid;grid-template-columns:minmax(120px,.7fr) minmax(170px,1fr) minmax(150px,1.2fr) auto;gap:7px;padding:0 9px 9px}.portal-v2-modal[hidden]{display:none}.portal-v2-modal{position:fixed;z-index:1090;inset:0;display:grid;place-items:center;padding:18px}.portal-v2-modal-backdrop{position:absolute;inset:0;border:0;background:rgba(8,35,23,.58)}.portal-v2-modal>section{position:relative;width:min(620px,100%);max-height:calc(100vh - 36px);overflow-y:auto;border:1px solid #cfe0d5;border-radius:20px;background:#fff;box-shadow:0 24px 60px rgba(4,28,17,.28)}.portal-v2-modal header{display:flex;justify-content:space-between;gap:15px;padding:20px 22px 14px;border-bottom:1px solid #e1eae4;background:#eff8f2}.portal-v2-modal header span{color:#24734b;font-size:11px;font-weight:850;letter-spacing:.08em}.portal-v2-modal h3{margin:3px 0 0}.portal-v2-modal header p{margin:2px 0 0;color:#65766c}.portal-v2-modal form{display:grid;grid-template-columns:1fr 1fr;gap:13px;padding:20px 22px}.portal-v2-modal form>label{display:grid;gap:5px;font-size:12px;font-weight:750}.portal-v2-modal form>label:nth-of-type(1),.portal-v2-modal form>label:nth-of-type(4),.portal-v2-modal form>label:nth-of-type(5){grid-column:1/-1}.portal-schedule-row{display:grid;grid-column:1/-1;grid-template-columns:1.2fr 1fr 1fr;gap:10px}.portal-schedule-row label{display:grid;gap:5px;font-size:12px;font-weight:750}.portal-v2-modal footer,.portal-schedule-feedback{grid-column:1/-1}.portal-v2-modal footer{display:flex;justify-content:flex-end;gap:8px;padding-top:4px}.portal-schedule-feedback{padding:10px;border-radius:10px;font-weight:700}.portal-schedule-feedback.success{background:#e3f5e9;color:#176b42}.portal-schedule-feedback.error{background:#fff0ef;color:#a8322e}.portal-v2-modal-open{overflow:hidden}.copilot-widget-context{display:flex;align-items:center;gap:9px;margin:9px 12px 0;padding:9px 10px;border:1px solid #cbe3d3;border-radius:12px;background:#eff8f2;color:#176d43}.copilot-widget-context>span{display:grid;min-width:0}.copilot-widget-context small{color:#687a70;font-size:10px}.copilot-widget-context b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px}
@media(max-width:900px){.portal-request-rows article{align-items:stretch;flex-direction:column}.portal-request-controls{flex-basis:auto;width:100%}.portal-follow-up-details form{grid-template-columns:1fr 1fr}.portal-follow-up-details form input[name=note]{grid-column:1/-1}.portal-follow-up-details form .btn{grid-column:1/-1}}
@media(max-width:600px){.portal-chat-panel>header{align-items:flex-start;flex-direction:column}.portal-chat-header-actions{width:100%}.portal-chat-header-actions .btn{flex:1}.portal-request-quick-actions .btn{flex:1 1 42%}.portal-request-status-form{align-items:stretch;flex-direction:column}.portal-follow-up-details form,.portal-schedule-row,.portal-v2-modal form{grid-template-columns:1fr}.portal-follow-up-details form>*{grid-column:1!important}.portal-v2-modal form>label{grid-column:1!important}.portal-v2-modal{padding:8px}.portal-v2-modal>section{max-height:calc(100vh - 16px);border-radius:15px}.portal-v2-modal header,.portal-v2-modal form{padding:16px}}
@media(max-width:560px){.portal-chat-panel{min-height:450px}.portal-chat-stream,.cp-chat-stream{min-height:300px;padding:12px}.portal-chat-bubble,.cp-chat-message{max-width:90%}.portal-chat-composer,.cp-chat-composer{padding:10px}.portal-chat-composer .btn span,.cp-chat-composer .cp-btn span{display:none}.portal-chat-composer .btn,.cp-chat-composer .cp-btn{flex:0 0 46px;padding:0}.cp-chat-shell{min-height:500px}.portal-conversation-start form{align-items:stretch;flex-direction:column}.portal-conversation-start .btn{width:100%;flex-basis:42px}}

/* Customer Portal live chat V1.1 */
.chat-live-indicator{display:inline-flex;align-items:center;gap:7px;color:#397052;font-size:12px;font-weight:800}.chat-live-indicator i{width:8px;height:8px;border-radius:50%;background:#24a35c;box-shadow:0 0 0 4px rgba(36,163,92,.12)}.portal-chat-composer,.cp-chat-composer{position:relative}.chat-live-error{position:absolute;right:13px;bottom:calc(100% + 7px);left:13px;z-index:2;padding:9px 12px;border:1px solid #f0b9b9;border-radius:10px;background:#fff3f3;color:#9a2828;font-size:12px;font-weight:700;box-shadow:0 8px 20px rgba(78,18,18,.1)}.portal-chat-composer button:disabled,.cp-chat-composer button:disabled{cursor:wait;opacity:.62}.portal-chat-stream,.cp-chat-stream{scroll-behavior:smooth}.cp-page-heading .cp-back{width:max-content}

/* Customer Portal chat attachments V1 */
.portal-chat-composer,.cp-chat-composer{flex-wrap:wrap}.chat-attach-button{display:inline-flex;min-height:46px;align-items:center;justify-content:center;gap:7px;padding:0 13px;border:1px solid #b9d2c2;border-radius:12px;background:#f7fbf8;color:#176b41;font-weight:800;cursor:pointer}.chat-attach-button:hover{border-color:#2c8d5a;background:#edf8f1}.chat-attach-button input{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.chat-file-selection{display:flex;flex:0 0 100%;gap:7px;overflow-x:auto;padding:0 1px 2px}.chat-file-selection[hidden]{display:none}.chat-file-selection>span{display:inline-flex;max-width:240px;align-items:center;gap:6px;padding:6px 9px;border:1px solid #cfe1d5;border-radius:999px;background:#eff8f2;color:#315c43;font-size:11px}.chat-file-selection b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-attachments{display:grid;gap:7px;margin-top:8px}.chat-attachment{display:flex;min-width:0;align-items:center;gap:9px;color:#174f32;text-decoration:none}.chat-attachment.is-file{padding:9px;border:1px solid rgba(35,111,68,.18);border-radius:11px;background:rgba(255,255,255,.68)}.chat-attachment.is-file:hover{border-color:#399365;background:#fff}.chat-attachment>i{display:grid;place-items:center;flex:0 0 34px;width:34px;height:34px;border-radius:9px;background:#dff2e5;font-size:18px}.chat-attachment>span{display:grid;min-width:0}.chat-attachment b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px}.chat-attachment span small{margin:2px 0 0;font-size:9px}.chat-attachment.is-image{position:relative;display:block;overflow:hidden;border-radius:11px}.chat-attachment.is-image img{display:block;width:min(100%,360px);max-height:260px;object-fit:cover;border-radius:11px}.chat-attachment.is-image>span{position:absolute;right:0;bottom:0;left:0;padding:18px 9px 7px;background:linear-gradient(transparent,rgba(0,0,0,.68));color:#fff}.chat-attachment.is-image span small{color:#e8f2eb}.portal-chat-bubble:has(.chat-attachments),.cp-chat-message:has(.chat-attachments){min-width:min(260px,75%)}
@media(max-width:560px){.chat-attach-button{flex:0 0 46px;width:46px;padding:0}.chat-attach-button span{display:none}.chat-attachment.is-image img{max-height:220px}.portal-chat-bubble:has(.chat-attachments),.cp-chat-message:has(.chat-attachments){min-width:min(230px,88%)}}